Global Cloud-Based Contact Center Market Analysis & Forecasts 2017-2023, With an Expected CAGR of 22% - ResearchAndMarkets.com
World News: 12:18 GMT Monday 11th June 2018. [Research and Markets via Businesswire via SPi World News]
The "Global Cloud-Based Contact Center Market Analysis (2017-2023)" report has been added to ResearchAndMarkets.com's offering.
The Global Cloud-Based Contact Center Market size is expected to reach $21.6 billion by 2023, rising at a market growth of 22% CAGR during the forecast period.
Cloud-based contact center solutions provide a robust platform for end-users to utilize contact center solutions at an affordable price. Cloud-based solutions are a perfect platform for providing modernized, up-to-date services to the end-users. Growing need to improve consumer experience and growing number of enterprises harnessing the power of contact center have contributed to the growth of cloud-based contact center solutions. Cloud-based solutions are cost-effective for Small and Medium-sized Enterprises (SMEs), adding to the growth of these solutions among the end-users.
Based on Type, the Cloud-Based Contact Center Market segments the market into Solution and Services. Solution Type includes Computer Telephony Integration & IVRS, Automatic Call Distribution & Dialers, Reporting & Analytics, Agent Performance Optimization, Security, and Others. Services Type includes Professional and Managed Services. Based on Organization Size, the market report segments the market into Small & Medium Enterprises and Large Enterprises. Based on Deployment Mode, the market report segments the market into Private & Hybrid Cloud and Public Cloud.
Based on Application, the Cloud-Based Contact Center Market segments the market into Call Routing & Queuing, Data Integration & Recording, Chat Quality & Monitoring, Workforce Optimization, and Others. Based on Vertical, the market report segments the market into BFSI, Government & Public-Sector, Healthcare, Manufacturing, Retail & Consumer Goods, Telecom & IT, Media & Entertainment, and Others.
Companies Mentioned
- 8x8, Inc.
- Five9, Inc.
- Cisco Systems, Inc.
- IBM Corporation
- Oracle Corporation
- NewVoiceMedia
- Connect First
- Aspect Software Parent, Inc.
- NICE Ltd.
- 3Clogic
Key Topics Covered:
1. Market Scope & Methodology
2. Market Overview
3. Global Cloud-Based Contact Center Market
4. Global Cloud-Based Contact Center Market by Application
5. Global Cloud-Based Contact Center Market by Organization Size
6. Global Cloud-Based Contact Center Market by Deployment Type
7. Global Cloud-Based Contact Center Market by Vertical
8. Global Cloud-Based Contact Center Market by Region
9. Competitive Study
10. Company Profiles
For more information about this report visit https://www.researchandmarkets.com/research/wntdvn/global?w=4
View source version on businesswire.com: https://www.businesswire.com/news/home/20180611005521/en/
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Business Wire: 12:18 GMT Monday 11th June 2018
Published: 2018-06-11T12:18:00.
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