H&R Block Ask a Tax Pro service delivers unlimited, on-demand access to highly-trained, experienced tax experts

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KANSAS CITY, Mo., Dec. 06, 2018 (GLOBE NEWSWIRE) -- In a recent H&R Block (NYSE: HRB) survey, Americans who prepare their own tax returns reflected varying emotions and levels of knowledge about how tax reform will impact them this year. Sixty-three percent expect the outcome of their returns this year to be different than last year. While 36 percent are hopeful about tax reform changes, the remaining 64 percent have a range of feelings, including joy, anger, trust and fear.

Regardless of how they feel about their possible tax outcomes, filers can feel confident they’re getting it right with and the mobile tax prep app, live now at hrblock.com and in the Apple and Google Play stores. New for tax season 2019, clients can add the Ask a Tax Pro service and have unlimited, on-demand access to a tax pro to answer their tax questions as they complete their return.  

“This tax season may be a time when even the most confident DIYers could use a little help along the way. Ask a Tax Pro provides enhanced services that are yet another innovation from H&R Block that conveniently connects our clients to the expertise of our highly-trained tax professionals,” said Heather Watts, senior vice president and general manager of digital at H&R Block. “No matter what questions clients have, whether it be about life changes or tax reform impacts, H&R Block has a way to assist and give them the confidence that they’ve maximized their results and their return is ready to file.”

“Clients who are confident doing taxes themselves, but have a few questions along the way, can add Ask a Tax Pro anytime during their tax prep process and get connected in a way that’s convenient for them,” Watts said. “With the ability to get unlimited, on-demand help from an experienced tax professional, clients can submit their return on their own with confidence that they have had all their questions answered and can feel good about receiving the credits and deductions available to them.”

Whether H&R Block clients are stuck on a specific question or want personalized guidance about their unique situation, H&R Block enables clients retain control of their return and get the level of assistance they want and file when they are ready. In addition to Ask a Tax Pro, clients can get help through:  

Earlier this year H&R Block announced it is improving the way clients understand what they are paying with its DIY Online products by making the price transparent throughout the process. Available Jan. 4, Price Preview provides transparency and acknowledgement of price changes as clients complete their returns.

“We’ve always provided online filers with an upfront starting price. Now with Price Preview your price will be displayed in real time as you prepare your return. If your cost changes for any reason, Price Preview will update it automatically, so you always know how much you can expect to pay,” Watts said. “Through a combination of competitive pricing, industry-leading price transparency, continued user experience innovation and now unprecedented help options, H&R Block provides the best value over TurboTax and other DIY brands.”

More information on how H&R Block is transforming the tax experience for consumers is available at .

For Further Information
Susan Waldron, 816-854-5522, susan.waldron@hrblock.com

More news and information about HRB Tax Group, Inc.

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Globe Newswire: 17:00 GMT Thursday 6th December 2018

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