Patientco Partners with ClearBalance to Expand Patient Payment Options Offered Through its SmartFinance™ Platform

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Patientco, a next-generation patient payment technology company, has added ClearBalance® to its SmartFinance™ platform to offer consumer-friendly patient financing that fits the distinct needs of Health Systems and their patients.

Through this partnership, Health Systems using Patientco’s SmartFinance platform can select from an expansive suite of financing products that accommodate both their patients’ needs and their business objectives. This empowers Health Systems to improve patient satisfaction and offer tailored financial solutions to accelerate cash and increase net collections.

Patientco’s SmartFinance platform supports:

  • Integrated statement, text and eBill offers to drive adoption;
  • Pre-populated Enrollment Fields to streamline self-service enrollment; and
  • Targeted messaging based on bill balance.

ClearBalance augments these capabilities with flexible financing options that make care affordable for all patients and encourage an ongoing consumer-driven relationship for the Health System.

“Our 26 years of patient financing experience shows that more consumers expect and need their healthcare provider to offer long-term payment options,” said ClearBalance CEO, Bruce Haupt. “The values of Patientco and ClearBalance are closely aligned and together, we can position Health Systems for future success through smarter, convenient financing options for patients.”

In its fourth annual Healthcare Consumerism study, ClearBalance found that 60 percent of respondents set aside less than $1,000 for unexpected medical expenses. This illustrates the need for more flexible payment options, which ClearBalance provides, powered by the SmartFinance platform. By taking advantage of the ClearBalance zero-interest financing program through Patientco’s platform, patients can manage and pay their healthcare bills in a way that fits their budget while Health Systems improve profitability and cash flow.

“Patient payment responsibility is higher than ever and represents a larger portion of a Health System’s revenue. We strive to increase patient payments for providers while ensuring a positive financial experience for patients,” said Alan Nalle, chief strategy officer at Patientco. “Delivering a positive financial experience creates loyal patients, resulting in more return visits, referrals and ultimately, more payments.”

About Patientco:

Patientco is a payment technology company founded specifically to re-think the patient payment experience in healthcare by bringing together intuitive consumer payment tools and world-class payment infrastructure backed by data-led design to create a superior billing experience and deliver more payments to Health Systems. Patientco is making healthcare better one payment at a time. To learn more, email learnmore@patientco.com, visit www.patientco.com or connect on LinkedIn.

About ClearBalance:

Better experience for your patients. Best results for you. Patients are consumers who have a voice and choice in their healthcare experience. They expect financing options to repay their out-of-pocket costs and they’ll compare their financial experience with their friends’ experiences. ClearBalance® has been at the forefront of creating a positive patient financial experience for nearly 30 years, always evolving to set and deliver a high bar for a patient relationship that is compassionate, convenient and keeps your health system top-of-mind the next time he, she or a loved one needs care. Keeping patients engaged to repay their medical costs also means we improve financial performance for you. ClearBalance features the only HFMA Peer Reviewed ROI Value Model™, which sets nationally recognized benchmarks for long-term patient financing performance. We maintain the industry’s highest repayment rate and ClearBalance health system partners see an average 260 percent ROI within 12 months. Let’s work together to make care affordable so consumers enjoy good physical and financial health. To learn more, visit www.clearbalance.org.

More news and information about Patientco

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Business Wire: 13:00 GMT Monday 14th January 2019

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