New research Reveals 75 percent of Customers Still Favor Live Agent Support for Customer Service vs 25 Percent Self-Service and Chatbots

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New research from NewVoiceMedia a Vonage Company NYSEVG and leading global provider of cloud contact center and inside sales solutions reveals that three-quarters of consumers prefer to have their customer service in quiries...

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Business Wire: 08:58 GMT Thursday 6th December 2018

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