World News: 21:28 GMT Monday 11th February 2019. [ThriftBooks via Globe Newswire via SPi World News]
Seattle, WA, Feb. 11, 2019 (GLOBE NEWSWIRE) -- In the category of online booksellers, ThriftBooks is ranked #2 in the survey from Newsweek.
Newsweek, in partnership with Statisa, conducted a survey of US companies that exhibit superior customer service, based on real customer feedback. Over 20,000 consumers rated companies on a variety of factors such as customer focus, the quality of communication, technical competence, as well as the accessibility of the company.
In the America’s Best Customer Service 2019 survey, 423 companies were ranked across 141 retail categories by customers who have either made a purchase, used the service, or gathered information about a product or service in the last three years. Each customer gave their evaluation of several brands, totaling more than 130,000 evaluations.
“We love hearing from our customers, whatever it takes to ensure every order at ThriftBooks exceeds their expectations,” said Hugo Munday, Director of Customer Service. “Nothing pleases us more than to know we have found a good home for a book and that our customers appreciate our focus on their ecommerce experience as much as we appreciate their loyalty.”
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Globe Newswire: 21:28 GMT Monday 11th February 2019
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