World News: 11:30 GMT Wednesday 15th May 2019. [Aptean Inc. via Globe Newswire via SPi World News]
ALPHARETTA, Ga., May 15, 2019 (GLOBE NEWSWIRE) -- Aptean, a leading global provider of mission-critical, industry-specific enterprise software solutions, is proud to announce that Allianz Australia has partnered with Aptean Respond across their customer service operations. Allianz, one of Australia’s largest general insurers with over 3 million customers, is dedicated to providing exceptional customer service. Implementing Aptean Respond, a secure, state-of-the-art complaints management solution was the natural next step in providing Allianz Australia customers with a seamless customer journey.
Aptean Respond is an out-of-the-box solution, with a cutting edge feature set that includes data insights, scalability and easy configuration that will help to drive improvements across all departments, ensuring Allianz Australia’s customers are listened to and valued.
Whilst the highly configurable system moulds itself to a company’s changing landscape, the additional modules that incorporate social media monitoring, quality assurance capabilities and survey functionality secure a company’s brand reputation and customer experience success.
“Aptean is honoured to partner with Allianz Australia. Our focus on giving customers the best possible experience is a value that we both share, and meant our partnership came with ease” said Martin Wagstaff, General Manager of Compliance Solutions at Aptean. Martin continued, “Aptean Respond is a preferred provider for a number of global insurers; this made it an easy decision for Allianz Australia. They were confident that Aptean Respond could provide them with the competitive edge needed to exceed customer expectations.”
Aptean Respond 8 is due for release mid-2019 and will provide Respond customers with the latest technology to align with emerging regulatory changes and customer experience evolution.
To find out more out more about Aptean Respond, visit or send an email to
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Globe Newswire: 11:30 GMT Wednesday 15th May 2019
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