New Survey Highlights Demand for Automation in Financial Services to Improve Customer-Facing and Back-Office Tasks

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BURLINGTON, Mass., May 15, 2019 (GLOBE NEWSWIRE) -- (NASDAQ: NUAN) today released the results of a national survey of financial services professionals that finds advisors seek AI-based tools to help perform their jobs more effectively and positively impact client service.

The results from the show that the demand for digital automation within the industry continues to be strong, as the need to stay competitive and compliant is growing. The survey – deployed to more than 63,000 financial services professionals across the country – highlights how advisors are embracing new tools to support back-office tasks, like documentation productivity, and front-of-the-house activities, such as customer engagement.

“As digital transformation continues to shape the future of industries like financial services, it’s becoming even more important for organizations to embrace tools to help automate tasks, like the heavy-volume of documentation, all with the goal of improving client care,” said Mark Geremia, vice president and general manager, Dragon, Nuance Communications. “Advanced solutions, like Dragon speech recognition, can augment the work of these professionals, resulting in more accurate and detailed reporting, improved compliance, empowered workforces, and a more satisfied client base.”

Survey data found that the adoption of digital automation tools could enable financial services professionals to meet their documentation, compliance and client service goals. By alleviating burdensome administrative duties, advisors can refine other skills that will ultimately improve their work and client relationships. Key findings in the survey include:

The 2 Annual Role of Technology in Financial Documentation Compliance Survey is available to download .

To learn more about Nuance Dragon Professional, please visit us .

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Globe Newswire: 13:00 GMT Wednesday 15th May 2019

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