Imperial Home Health Partners with Synzi to Enhance Patient Communication and Engagement

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Synzi, a leading virtual care company, has announced that Imperial Home Health (Imperial), a Medicare-certified home healthcare agency, has selected its virtual care communication platform to pioneer the delivery of better patient management, engagement and care in southern California.

Imperial provides in-home clinical care to patients in the High Desert community of California and was looking for a virtual technology solution to improve patient experience and satisfaction.

Imperial selected Synzi’s virtual care platform for its comprehensive video, email, text, and secure messaging capabilities. As a result, Imperial will be able to better support referral sources, such as hospitals and skilled nursing facilities, which are focused on driving patient engagement to reduce readmissions and improve outcomes.

“We are committed to delivering high quality and cost-effective home health care in response to our region’s needs and we were interested in introducing technology to better engage patients, utilize staff resources, and minimize rehospitalizations. With Synzi’s platform, Imperial is well-positioned to provide our community with better care and better outcomes,” said Eleazar Tayag, PT, DPT, MPH, GCS, COS-C, Clinical Manager and Co-owner of Imperial Home Health.

Synzi’s award-winning communication platform leverages everyday devices such as smartphones, tablets and laptops to help home health agencies provide leading-edge, cost-contained, patient-centric care. Imperial’s initial platform deployment is being executed in early July and will enable Imperial’s staff to use multi-way video to conduct virtual visits with patients and additional participants such as a family member, a specialist, and/or a pharmacist.

“By implementing a virtual care solution, Imperial is differentiating itself as an innovator in the competitive home care market in southern California,” said Lee Horner, CEO of Synzi. “As the healthcare ecosystem faces increased pressure to lower the cost of care and improve outcomes, the Synzi platform gives Imperial the ability to strengthen patient engagement and optimize staff productivity while helping reduce unnecessary and costly readmissions.”

Imperial will also use the Synzi platform to schedule a series of appointments with their patients and send appointment reminders via phone, secure messaging, or email – depending on their patients’ preferred communication channels. With the platform, Imperial can also program a series of patient-directed messages promoting medication adherence, diet and lifestyle guidance, and general healthcare tips.

About Synzi

Synzi offers a patient program management framework that combines video, email and secure messaging communication modalities for healthcare organizations to address specific patient needs easily, efficiently, and seamlessly. Synzi uses a sophisticated platform and configurable framework which automates and optimizes workflows across multiple modalities. This creates more valuable connections and more effective care, while bringing convenience and peace of mind to patients/members. The company helps enable better performance for healthcare organizations, better access for patients, and better outcomes for all. To learn more about Synzi, visit

About Imperial Home Health

Imperial Home Health is a Medicare-Certified and Medi-Cal-Certified Home Health Agency established in Victorville, CA serving the communities of the High Desert since 2004. Imperial holds the Golden Seal of Approval accorded by The Joint Commission (JCAHO) as a Deemed Status Home Health Agency as it continually exceeds the quality of care set forth by Department of Health and Human Services (DHHS) and Center for Medicare and Medicaid Services (CMS). To learn more about Imperial, please visit

More news and information about Synzi

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Business Wire: 13:00 GMT Wednesday 12th June 2019

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