World News: 16:08 GMT Wednesday 12th June 2019. [LiveVox Inc. via Businesswire via SPi World News]
LiveVox Inc., a leading provider of cloud contact center solutions, announced that it will host a panel of financial services executives leading digital engagement transformation at Customer Contact Week’s annual conference in Las Vegas. The executives will share lessons learned and the latest innovation used to overcome the historic challenges to establishing seamless customer journeys in a digital environment.
The road to the modern contact center has been paved with the cost and complexity of stitching together numerous applications and channel technology. Achieving the level of integration needed can easily amount to millions in investments and years in implementation. As a result, the ability to reach the decade long pursuit of “omnichannel” has been reserved for the small number of businesses with greater budgetary flexibility. This gap will only grow wider as the number of digital channels accelerates – leaving many businesses even further behind.
Some business leaders, however, have found a simplified path to achieving omnichannel by leveraging new operational approaches and innovation. They will share their findings at this year’s annual CCW Conference on an executive panel hosted by LiveVox.
About the event:
About LiveVox, Inc.
LiveVox is a leading provider of enterprise cloud contact center solutions, managing more than 12+ billion interactions a year across a multichannel environment. With over 15 years of pure cloud expertise, we empower contact center leaders to drive effective engagement strategies on the consumer’s channel of choice. Our leading-edge risk mitigation and security capabilities help clients quickly adapt to a changing business environment. With new features released quarterly, LiveVox remains at the forefront of cloud contact center innovation. Supported by over 450 employees and rapidly growing, we are headquartered in San Francisco with offices in Atlanta, Bangalore, and Colombia. To learn more, visit LiveVox.com or email us at Info@LiveVox.com
About Customer Contact Week (CCW)
Started in 1999 as Call Center Week, CCW is the world’s largest customer contact event series. With the balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together. In 2018 we’re introducing our new look as Customer Contact Week. CCW is brought to you by the Customer Management Practice – the Analyst, Advisor, and Industry Network for all things Customer Management.
Business Wire: 16:08 GMT Wednesday 12th June 2019
SPi News is published by Sector Publishing Intelligence Ltd.
© Sector Publishing Intelligence Ltd 2019. [Admin Only]
Sector Publishing Intelligence Ltd.
Agriculture House, Acland Road, DORCHESTER, Dorset DT1 1EF United Kingdom
Registered in England and Wales number 07519380.